AI schedule awareness comes from rules you set — not guesswork. At onboarding you define your service windows, how many jobs fit in each, and your blackout times. Ava only offers what's open inside those rules, and when you change the rules, her booking changes with them.
You set it up once, in plain language:
When a caller phones in, Ava offers windows from that rule set, confirms the pick with the caller, and books it. You get the instant summary with the name, address, issue, and window.
Schedules change, and the rules change with one message. Text or email the update — "no more Friday afternoon windows," "added a tech, double Tuesday capacity," "storm week, open Sunday" — and it takes effect fast. Ava never books what you can't run.
For the full picture of how booking works end to end, read how an AI receptionist books service calls into your schedule.
No double-bookings. No promises your crew can't keep. AI schedule awareness means every booked call fits the day you actually planned — and every change you make shows up on the very next call.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.